Refund policy
NEW JERSEY COUTURE RETURN POLICY
New Jersey Couture has separate policies for purchases made online and purchases made inside our Westwood boutique. The policy that applies is determined by where the original purchase was completed.
ONLINE PURCHASES
Purchases completed through newjerseycouture.com are eligible for store credit only, subject to the conditions below.
Customers must request return authorization within 7 calendar days of confirmed delivery or confirmed in-store pickup.
All online returns must be approved by New Jersey Couture before the merchandise is shipped back or returned to the boutique.
Approved online returns receive New Jersey Couture store credit only.
Online purchases are not eligible for exchanges, cash refunds, or refunds to the original payment method for normal returns.
A 5% restocking fee will be deducted from the approved store credit amount.
Approved store credit is generally issued within 3–5 business days after the returned merchandise has been received, inspected, and approved.
Only one return/store-credit cycle is permitted. Merchandise purchased using store credit issued from a previous return is not eligible for another normal return or additional store credit.
Customers are responsible for return shipping costs for normal online returns.
Original shipping charges, expedited shipping charges, and other shipping-related charges are non-refundable unless the return is the result of an error by New Jersey Couture or otherwise required by applicable law.
Returned merchandise must be:
- Unworn
- Unwashed
- Unaltered
- Undamaged
- Free of stains, makeup, odors, perfume, deodorant, or other signs of wear
- Returned with all original tags attached
- Returned with any accessories and original packaging supplied with the item
New Jersey Couture reserves the right to refuse a return that does not meet these conditions.
Final Sale, clearance, customized, altered, special-order, made-to-order, or other merchandise clearly identified as non-returnable is not eligible for normal return or store credit.
If an item arrives damaged, defective, incorrect, or materially different from what was ordered, please contact New Jersey Couture promptly with your order number and photographs so the matter can be reviewed separately.
An online purchase remains subject to this Online Purchase Policy even if the order was picked up at the Westwood boutique or physically returned to the boutique.
IN-STORE PURCHASES
Purchases completed and paid for inside the New Jersey Couture Westwood boutique are governed by our In-Store Purchase Policy.
All in-store sales are non-refundable.
Eligible in-store purchases may be exchanged for another item only.
In-store purchases are not eligible for store credit, cash refunds, or refunds to the original payment method.
Merchandise presented for exchange must be unworn, unwashed, unaltered, undamaged, in original condition, and have all original tags attached.
Merchandise showing signs of wear, stains, makeup, odors, perfume, damage, alteration, or missing tags may not be accepted for exchange.
Final Sale, clearance, customized, altered, special-order, made-to-order, or merchandise clearly identified as non-exchangeable is not eligible for exchange.
If the replacement item costs more than the original item, the customer is responsible for paying the difference.
An in-store purchase remains subject to the In-Store Purchase Policy even if the customer later contacts New Jersey Couture through the website, email, or telephone.
Nothing in this policy is intended to limit any consumer right that cannot legally be waived.