Online Purchases
Online purchases made through newjerseycouture.com may be eligible for return for store credit or exchange.
Customers must request authorization for an online return within 7 calendar days of confirmed delivery or confirmed pickup.
Returns must be approved by New Jersey Couture before merchandise is sent back or brought to the boutique.
Approved online returns may be:
- Shipped back according to the return instructions provided by New Jersey Couture; or
- Returned in person to the New Jersey Couture boutique in Westwood, New Jersey.
Bringing an online purchase back to the physical store does not convert it into an in-store purchase. The Online Purchase Policy continues to apply.
Eligible online returns may be exchanged for another item or issued as New Jersey Couture store credit.
New Jersey Couture does not issue cash refunds or refunds to the original payment method for normal change-of-mind online returns.
A 5% restocking fee will be deducted from the value of an approved online return.
Store credit is issued for use with New Jersey Couture and is not redeemable for cash.
If an exchange item costs more than the returned merchandise, the customer is responsible for the difference. If the approved exchange results in a remaining credit balance, the remaining eligible amount may be issued as New Jersey Couture store credit.
The customer is responsible for return shipping costs for normal online returns.
Original shipping charges, expedited shipping charges, and other shipping-related charges are non-refundable unless the return results from an error by New Jersey Couture or otherwise required by applicable law.
Merchandise must be returned:
- Unworn
- Unwashed
- Unaltered
- Undamaged
- Free of stains, makeup, odors, deodorant, perfume, or other signs of wear
- With all original tags attached
- With any original accessories and packaging supplied with the item
New Jersey Couture reserves the right to refuse merchandise that does not meet these return conditions.
Final Sale, clearance, customized, altered, special-order, made-to-order, or merchandise otherwise clearly identified as non-returnable is not eligible for normal change-of-mind return, exchange, or store credit.
If merchandise arrives damaged, defective, incorrect, or materially different from the item ordered, the customer should contact New Jersey Couture promptly with the order number and photographs. These situations will be reviewed separately from normal change-of-mind returns.
Nothing in this policy limits any consumer right that cannot legally be waived.
In-Store Purchases
Merchandise purchased and paid for directly inside the New Jersey Couture Westwood boutique is governed by the In-Store Purchase Policy.
All in-store sales are non-refundable.
No cash refund and no refund to the original payment method is available for an in-store purchase.
Eligible in-store merchandise may be exchanged for another item, subject to the conditions below.
Merchandise presented for exchange must be unworn, unwashed, unaltered, undamaged, and in original condition with all original tags attached.
Merchandise showing signs of wear, stains, makeup, odors, damage, alteration, or missing tags may not be accepted for exchange.
Final Sale, clearance, customized, altered, special-order, made-to-order, or merchandise clearly identified as non-exchangeable is not eligible for exchange.
If the replacement item costs more than the original item, the customer must pay the difference.
An in-store purchase remains subject to the In-Store Purchase Policy even if the customer later contacts New Jersey Couture through the website, email, or telephone.
Likewise, an online purchase remains subject to the Online Purchase Policy even when it is picked up or returned at the Westwood boutique.